Product/Project Development Experience

• Advanced skills and knowledge with Microsoft Office, HTML Editors, Adobe software packages, and a variety of graphic programs and web development tools.
• Developed, designed and maintained internal websites to increase communications among team members and internal customers.
• Developed, designed and maintained corporate websites. Responsible for all updates, additional pages, graphics, press releases, and articles to keep the websites current for both customers and potential customers.
• Worked as Quality Assurance with Engineering teams in debugging software and implementing new ideas, as well as making changes to the application and documentation.
• Worked with Engineering to refine all documentation for our software, which includes help files, user guides, technical notes, and white papers under time constraints to get software released.
• Offered overall team support by preparing presentations, reports, documents, and spreadsheets, which allowed the team to focus on their priorities and commitments.
• Planned, organized and ran training seminars for customers and support engineers that were conducted locally and globally.
• Key contact and keeper of all product documentation to maintain consistency throughout all documents. This also included organizing, editing, and distributing to appropriate teams, groups, and customers.
• Maintained the project’s Plan of Record and Plan of Intent, which is used to drive the production schedule to meet release dates and customer needs.
• Worked with team engineer leads to convey customer requirements for product releases.
• Assisted the Project Manager in tracking Budgets and Headcounts to help keep the project’s funds efficient.
• Assisted Sales Lead with tracking customers and sales on a quarterly basis to produce reports that reflected our customer base.
• Assisted with the process of obtaining trademark rights for product name and logo.